ku9i's Privacy Policy

1.1 Registration and Identity Verification Information

When opening an account at ku9i, you are required to provide some basic information. This includes your full name, date of birth, mobile number, and a valid email address. Your national ID card or other government-issued document details may also be requested for identity verification purposes. This information is used solely to manage your account and ensure security.

1.2 Financial Transaction Information

During deposits and withdrawals, we store transaction details such as the amount, date, and payment method (bKash, Nagad, or Rocket). The full account number of the payment method is not stored in our system — only the last few digits are kept for reference.

1.3 Usage Patterns and Technical Information

When you use our site, some information is collected automatically: IP address, browser type and version, device information, how long you spent on each page, and how you navigated the site. This information helps improve site performance and identify potential security threats.

1.4 Communication and Support Information

When you contact our support team via live chat or email, records of those conversations may be stored. This helps improve service quality and resolve future queries more quickly.

ku9i uses the information it collects for the following purposes:

• Creating, managing, and securing accounts
• Processing deposit and withdrawal transactions and resolving issues
• Providing bonuses, cashback, and VIP benefits where applicable
• Preventing unauthorised access, fraud, and suspicious activity
• Personalising services based on your preferences and experience
• Providing customer support in Bengali and English
• Keeping records to meet legal obligations and for audit purposes

In limited circumstances, ku9i may share your information with selected third parties. These circumstances are described below:

3.1 Payment Processors

Necessary information is exchanged with bKash, Nagad, and Rocket to complete transactions. These organisations are governed by their own privacy policies.

3.2 Technology and Service Providers

Trusted third-party services may be used for server hosting, data analysis, customer support software, and security monitoring. We have contractual obligations with each of these providers to keep your information secure.

3.3 Legal Obligations

We may be required to disclose information under a court order, a lawful request from law enforcement, or other legal requirements. In such cases, only the information legally required will be provided.

ku9i maintains multiple layers of security to keep your information safe:

• All data transmission is secured through SSL (Secure Socket Layer) encryption
• Sensitive information is stored in encrypted databases
• A strong password policy applies for account access
• OTP verification is active to protect accounts
• System security is reviewed and tested regularly
• Access to internal data is restricted to only the staff who need it

However, it is not possible to guarantee that data transmission over the internet is completely secure. While we take every measure to ensure maximum security, you are responsible for keeping your own account password and login details confidential.

Cookies and similar technologies are used on the ku9i website. Cookies are small text files stored in your browser that help improve the functionality of the site.

5.1 Essential Cookies

These cookies are essential for the basic functioning of the site, such as maintaining login sessions and storing security tokens. Disabling them will prevent the site from working properly.

5.2 Performance and Analytics Cookies

These cookies help us understand which parts of the site users visit most and where issues occur. This information analyses overall behaviour — not any specific individual.

You can control cookies from your browser settings. However, disabling certain cookies may mean some features of the site are no longer available.

We retain your information for as long as necessary to fulfil the purpose for which it was collected, or as required to comply with legal obligations. Generally:

• Information for active accounts is kept for as long as the account remains active
• Even after an account is closed, financial transaction records are retained for the applicable legal period
• Customer support conversations may be deleted after a set period

After the specified period, information is securely deleted or anonymised so that it can no longer identify any individual.

ku9i believes you should have full control over your own information. To that end, you may exercise the following rights:

7.1 Right to Access Information

You may ask at any time what information we hold about you. This request can be made via live chat or email.

7.2 Right to Correct Information

If any of your information is incorrect or out of date, you can request a correction. Accurate information will be updated after the necessary verification.

7.3 Request to Delete Information

After closing your account, you may request the deletion of your personal information. However, some information may need to be retained for a set period due to legal obligations.

7.4 Withdrawing Marketing Communications

If you do not wish to receive promotional emails or messages, you may withdraw this consent at any time. This will not stop important messages related to the core service.

All services at ku9i are for users aged 21 and above only. We do not intentionally collect information from minors. If we become aware that information from a minor has been collected, we will promptly close that account and delete the information.

If a parent or guardian believes their child is using ku9i, please contact our support team immediately. To learn more about us, read our About Us page.

Our platform may occasionally reference third-party services. ku9i is not responsible for the privacy practices of those external sites or services. You are advised to read their own privacy policies before using those services.

ku9i reserves the right to amend this privacy policy as needed. If any significant changes are made, a notice will be published on the website or sent to the registered email address. Changes will take effect from the date they are published.

Continued use of the site after changes are made will be taken as your agreement to the updated policy. If you do not agree with the changes, you may request to close your account. For general questions, see our FAQ page.

If you have any questions, complaints, or information-related requests regarding this privacy policy, please contact us using the details below. Our support team provides 24/7 assistance in both Bengali and English.